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Terms and conditions

Wholesale Prices
All items are priced in US dollars. Prices are subject to change without notice.

Prepaid orders
We accept credit cards (Visa, Master, Discover & American Express) and wire transfer.

Net 30 terms
Net 30 days is offered to customers who have submitted a satisfactory credit application with references. Net 30 days payments are due within 30 days of the invoice date. Artmax has the right to factor any accounts with open terms. Orders will not be released for shipment for accounts with past due balances

Products
All our products are handcrafted. Meticulous techniques are used utilizing different media. All our products are intended for indoor usage only. Extended exposure to direct sunlight may cause finish/color to fade. Extreme variations in temperature should be avoided as well. Like all handmade and handcrafted products, minor variation in color and finish should be expected.

E-Commerce Qualifications
This applies to Retailers, Interior Designers, Stagers, Trade Showrooms, etc. who qualify to open account with Artmax. This qualification does not grant permission to sell our products or to post pricing on any website or social media platform. For more information on e-commerce, please email to info@artmaxfurniture.com

Shipping
Merchandise is shipped via LTL carrier of our choice unless specified by customer. Occasionally smaller items will be ship via UPS when applicable. Shipments to other countries are either from our Chicago distribution center or in containers from our factory. Please contact our customer service at (773)376-6266 or submit your inquiry using Contact tab above.

Damages / Shortages
LTL shipments
Our products are meticulously packed and palletize to ensure safety of the merchandise. Upon receipt of your shipment, please count the number of skids and cartons against the quantity listed on the bill of lading/delivery receipt. The shrink wrap should be intact, but if not, this may be a sign that the shipment was taken apart and be aware of any shortage or damage. If a shipment arrives for any obvious damage you are entitled to refuse the damaged portion of the shipment. If you are not refusing the damaged item, please keep the damaged item with all original packaging until the claim is resolved. Whether refuse or accept, all damages must be noted on the delivery receipt with detail description of the damage. Please also note on delivery receipt if you noticed any abnormalities of the cartons conditions in case any conceal damage occurred during transportation. Make sure your receiving facility follows the above guidelines, Artmax reserves the right to refuse liability or responsibility for the damage.

UPS shipments
Please report all damage within 48 hours and keep the damaged item with all original packaging until the claim is resolved

Conceal Damage
For all conceal damage, please report within THREE business days, or the claim will be automatically denied.

Claim
Pdf images of the damaged item and of the shipping carton is needed to proceed with the claim. Please note we will not be able to process a claim if it is not reported to Artmax before the receiving facility delivers to the client

Reconsigned Shipments
The customer is responsible for all additional shipping and handling charges on reconsigned shipments

Returns and refuse
No return will be accepted without prior return authorization. All refused merchandise other than shipping damage are subject to 25% restocking fee plus shipping and handling charges both ways.